top of page

FAQ

SHIPPING & DELIVERY

 

We offer free shipping on orders over $200. Our shipping policy is simple and easy to understand. We ship all orders within 1-3 business days and provide tracking information for each shipment. We only ship to Canadian US addresses. 

Shipping across Canada will be with either Canada Post Expedited Parcel or Chit Chats based on shipping amount paid and cost to send to your location.  All orders will come with tracking.  

Shipping to USA with Canada Post tracked packet, tracking number will be provided.

If you have any special shipping requests, please contact us and we will do our best to accommodate them.

 

We also offer pick up orders , simply place your order online and choose "pick up" at checkout.  Once your order is ready, you will receive an email notification with instructions on how to pick up your order from us in Bridgenorth, ON. You can pay online or we can accept cash or debit for Pick up orders. We look forward to seeing you.

 

RETURNS/EXCHANGES

We do not accept returns or exchanges, but if you have a problem with your order please contact us.

All sales are final and we ask that you carefully consider your purchase before making it. We provide detailed product descriptions and photos to help you make an informed decision. If you have any questions about a product, please reach out to us and we will do our best to answer them. 

100% SECURE ORDERING 

All debit and credit card transactions are processed through Square, a payment processor.  Square states that all information entered by our customers has been encrypted and submitted to their servers securely. Square meets Level 1 PCI Data Security Standards. As per Squares User AgreementSecurity Policy and Privacy Policy, they will never sell information to third-party vendors. Visit Square.com for more details.

 

PRIVACY POLICY

We take your privacy seriously.  All personal information collected from our customers is kept secure and used solely for the purpose of fulfilling orders. We do not share any personal information with third parties. We may use cookies to improve our website experience, but these are not used to collect any personal information. We also use secure payment methods to ensure the safety and security of our customers.

 

DISCLAIMER

Please note that energy healing and products sold on this site are not substitutes for conventional medicine.  If you have medical issues or concerns, you should seek the help of licensed medical professionals.

This website is for informational purposes only and does not provide any medical advice. All crystals and stones are sold as collectibles and should not be used for any therapeutic or medical purpose. We do not guarantee that any of the products will provide a specific outcome. We are not responsible for any injury or damage that may occur as a result of the use of any of the products we sell. Purchases are made at your own risk, and we do not accept any responsibility for any loss or damage incurred as a result of using any of the crystals or stones. Consent: By using our website, you hereby consent to our disclaimer and agree to its terms. Update: Should we update, amend or make any changes to this disclaimer, those changes will be prominently posted here. 

 

bottom of page